Refund policy

DEBEL Refund Policy

1. General Refund Policy Overview

Refunds are processed according to the specific type of service (Projects, Services, or Events). To ensure transparency and fairness, each category has a unique refund structure based on service fees, transaction charges, and additional factors such as affiliate commissions, applicable taxes, and discounts.

• Refund Request Window: All refund requests must be submitted within 14 days from the purchase or booking date.
• Refund Method: Refunds will be credited to the original payment method or as DEBEL account credit, as chosen by the customer at the time of the refund request.
• Non-Refundable Fees: Any transaction charges incurred during payment processing are non-refundable. DEBEL’s service charge, applicable tax deductions, and affiliate commissions (if applicable) are also non-refundable.

2. Refund Policy by Category

A. Projects

For Projects (e.g., custom classes, coaching, educational consultations), the refund amount depends on the project completion stage.

• Full Refund: If the request is made within 24 hours of purchase and before any initial consultation or project setup has commenced.
• Partial Refund: If a project has commenced, a partial refund may be granted based on the percentage of work completed. DEBEL's service charge (10% of the project fee), any affiliate commission, transaction charges, and tax are non-refundable.
• No Refund: If the project is 75% or more complete, no refund will be issued.

Sample Calculation for Projects:

• Project Fee: $500

• DEBEL Service Charge: 10% ($50)

• Affiliate Commission: 5% ($25)

• Transaction Charge: 3% ($15)

• Tax: 7% ($35)

• Scenario: If the project is 50% complete, and the client requests a refund.

  • Refund Calculation:
    • Refundable Portion: $500 - $50 (service charge) - $25 (affiliate) - $15 (transaction) - $35 (tax) = $375.
    • 50% of $375 = $187.50 (refund amount).

B. Services

For Services (e.g., educational packages, subscriptions):

• Full Refund: A full refund is granted if the request is made before service activation or within 48 hours of purchase.
• Partial Refund: For ongoing subscriptions or partially used packages, a pro-rated refund will be calculated based on usage. DEBEL’s service charge (10% of the total package fee) is non-refundable, and any discounts applied during purchase will also be deducted from the refund amount.
• No Refund: No refund is provided after 30 days from purchase.

Sample Calculation for Services:

• Service Fee: $300

• Discount: 10% ($30)

• DEBEL Service Charge: 10% of $300 ($30)

• Transaction Charge: 3% of $270 ($8.10)

• Tax: 5% of $300 ($15)

• Scenario: Customer cancels after using 50% of the service period.

  • Refund Calculation:
    • Refundable Amount: $300 - $30 (discount) - $30 (service charge) - $8.10 (transaction) - $15 (tax) = $216.90.
    • 50% of $216.90 = $108.45 (refund amount).

C. Events

For Event bookings (e.g., seminars, webinars, workshops):

• Full Refund: If canceled at least 10 days before the event date.
• Partial Refund: If canceled between 5-10 days before the event, a 50% refund will be provided. DEBEL’s service fee (based on event type), transaction fees, and taxes are non-refundable.
• No Refund: No refunds are issued for cancellations made less than 5 days before the event or for “no-shows”.

Sample Calculation for Events:

• Event Fee: $200

• DEBEL Service Charge: 10% for seminars ($20)

• Affiliate Commission: 5% ($10)

• Transaction Charge: 3% ($6)

• Tax: 7% ($14)

• Scenario: If the cancellation is requested 7 days before the event.

  • Refund Calculation:
    • Refundable Portion: $200 - $20 (service charge) - $10 (affiliate) - $6 (transaction) - $14 (tax) = $150.
    • 50% of $150 = $75 (refund amount).

3. Special Refund Conditions

• Affiliate Commissions: If a purchase involved an affiliate, the commission is non-refundable and will be deducted from the final refund amount.
• Discounts: Discounts applied at purchase will be prorated and deducted from the refund amount.
• Transaction Charges: All transaction fees, including credit card processing or bank fees, are non-refundable and will be deducted from the refund amount.
• Taxes: Taxes paid on the original transaction are non-refundable.

4. Refund Processing Time

All refund requests are processed within 5-10 business days of the approval date. The time it takes for the refund to reflect in your account may vary depending on the payment method and financial institution.

This policy ensures DEBEL maintains fairness for both customers and partners while considering affiliate earnings, service charges, and other financial aspects. It also highlights the importance of timely cancellations and offers clarity on the refund structure for each service type.